Smart technology is all the rage. We have “smart” phones, “smart” homes, and “smart” appliances. As smart tech continues to evolve, there’s no wonder that it has impacted the office environment.
Tools such as cordless phones that work with smartphones and intelligent VoIP hubs only begin illustrating the new smart workplace. Behind the scenes, intelligent routers and automated data management workflows provide just a shadow of things to come.
You don’t have to wait for the future to enjoy the benefits of smart tech in your company. Get a glimpse of what’s possible by learning about the following ways a smart workspace can impact your business.
Already, Office 365 and Google Docs have allowed you to work with people around the world to edit documents. Cloud-based file sharing apps enhance that collaboration.
Now, smart tech has enhanced collaboration via screen sharing, allowing multiple people to work together on the same workstation. Meanwhile, virtual reality enables people to work together in 3D spaces to design and build everything from buildings to entire cities.
Most of all, smart collaboration technologies will permit you to draw from global labor pools. As a result, you can access world-class talent while building highly functional distributed teams.
Smart tech is allowing companies to move away from traditional email correspondence and telephone conversations. Already, consumers have grown to expect to interact with their favorite brands across multiple channels.
Now, you can get communications packages that unify all your communications within a single interface. Tools such as live text or video chat, for example, enable customers to choose how they contact your firm.
Smart technologies such as artificial intelligence (AI) and machine learning are now automating communications. Thanks to chatbots and similar tools, you can let “virtual” agents handle basic service requests, saving your human agents for advanced tasks.
Smart tech has dramatically increased the capabilities of home offices. Thanks to the ubiquity of the cloud, you can slash overhead by hiring remote home-based workers rather than traditional employees.
As long as remote workers have internet access, they can connect with the same communications and collaboration tools they would use in your facilities. Your remote employees often show a higher level of job satisfaction and often produce more than their office-bound peers.
Small operations such as home-based businesses can also benefit from smart tech. By relying on innovative cloud solutions, a one-person operation can have the same capabilities as a global enterprise.
Modern time management apps can “learn” your behavior and automatically update your schedule, helping you to get more done in less time. Thanks to artificial intelligence and advanced algorithms, smart tech can also help you prioritize your tasks.
Smart time managers can automate employee scheduling across multiple shifts and locations. When you have the right app in place, employees with smartphones can directly enter and edit their availability information.
If you normally use spreadsheets and manual data entry to calculate hours and wages, smart tech can help. Many time management apps will automatically populate your accounting and payroll apps with relevant data, saving time and improving accuracy.
Call center software can now monitor customer interactions, including voice conversations to tell you when a customer is becoming agitated. Such systems can also assess agent performance and provide training recommendations.
Furthermore, smart tech can help you assess customer sentiment after every interaction by providing targeted surveys and follow-up emails. Similarly, you can use smart tech to identify upselling opportunities that can enhance the customer experience that you provide.
Smart tech can also improve customer satisfaction and retention through personalization. For example, social-media-aware CRM systems can learn about your contacts and use that data to craft targeted email messages.
Thanks to smart tech, you can now exercise greater control over your network, workstations, and other IT resources. For instance, smart routers can proactively monitor network traffic and almost instantly disconnect suspicious activity.
Smart technologies are also improving antivirus and anti-malware applications, helping them to uncover threats before they become fully understood. Soon, intelligent apps will eliminate the need for virus definition databases and their associated updates, further improving your online security.
Smart tech can even improve the physical security of your company. Biometric devices can control access to every section of your facility, helping to reduce the damage caused by thieves and snoops.
In conclusion, smart technology is transforming the way people work. By embracing this trend, you and your business can work smarter, faster and thereby achieve a satisfying work-life balance.